Shipping Policy

At Polk Roasters, we make every effort to prepare, pack and ship all orders (for in-stock items) within 1-3 business days of orders being placed through www.PolkRoasters.com. Orders placed after 2 PM EST on Thursdays will not ship until the following Monday when roasting resumes for the week. Due to roasting schedules, we are unable to hold orders to be delivered at a later date.

 

For orders shipped using Standard Shipping*, please allow 5-7 business days for Standard Delivery once your order has shipped from our facility and been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range (indicated above) and tracking information will be sent via email after packaging and processing at our facility is complete. Please allow up to 48 hours for your tracking link to become active. Shipping speeds are based on carrier transit times and do not include processing and handling times.

 

For an additional fee, we offer various expedited shipping options for your convenience. All expedited shipping charges are the sole responsibility of the purchaser unless waived either fully or partially by Polk Roasters, LLC. FedEx and USPS do not guarantee delivery transit times due to unforeseen factors, including severe weather conditions. All shipping charges are included on the buyer’s invoice and are available to view prior to completing a purchase your www.PolkRoasters.com. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products purchased on www.PolkRoasters.com, as well as the risk of loss for such products, passes from the supplier (Polk Roasters, LLC.) onto the buyer once goods leave our facility with the carrier for shipment. Polk Roasters, LLC. is not liable for shipping delays or problems incurred during transit after a product has been shipped from our facility.

 

If you experience any issues with shipping or your shipment or have any additional questions or concerns, please contact us at info@PolkRoasters.com

 

*Standard Shipping is used on all orders that qualify for free shipping and on all orders under $50 that opt for our standard $7.95 flat rate shipping within the Contiguous United States. The carrier for Standard Shipping for orders within the Contiguous United States is selected at Polk Roasters, LLC.  discretion.

 

Please note, Shipping Fees for Alaska, Guam, Hawaii, Marshall Islands and Puerto Rico will be calculated based on weight and carrier options can be selected by the customer at checkout. PO Boxes can only be used if Priority Mail is selected as the shipping option.

 

Free shipping is included on all individual shipments with order totals of $75 and greater after discounts, coupons and promotions have been applied to orders within the Contiguous United States. A flat rate shipping fee ($7.95) is included on all shipments where the order total is under $50 and when a buyer does not opt to select any alternate expedited shipping options for orders within the Contiguous United States.

 

Please note, Free Shipping will not be included on orders for Alaska, Guam, Hawaii, Marshall Islands and Puerto Rico. Shipments to these destinations, regardless of order total, will incur a Shipping Fee. This fee is based on weight and carrier options can be selected by the customer at checkout. PO Boxes can only be used if Priority Mail is selected as the shipping option.

 

 

The shipping of unroasted green coffee beans to Hawaii and Puerto Rico is prohibited by the US and HI Departments of Agriculture. Orders placed for unroasted coffee that are to be shipped to Hawaii or Puerto Rico coffee will be cancelled.

 

Questions about the Shipping Policy/Risk of Loss should be sent to us at info@polkroasters.com