Return Policy

Coffee & Tea Return Policy:

If you are unsatisfied with your coffee or tea purchase from www.PolkRoasters.com for any reason, please contact us at info@polkroasters.com within 7 days of receiving your delivery. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement.

 

Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.

 

To receive a full refund, all unused product(s) must be returned, unopened and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

 

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

 

Green coffee that has been purchased and roasted is not returnable. If you receive your green coffee order and are unsatisfied in any way with the quality, please contact us right away.

 

Questions about the Return Policy should be sent to us at info@polkroasters.com

 

Damaged, Defective or Incorrect Order Return Policy:

If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at info@PolkRoasters.com within 7 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.

 

Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement.

 

Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

 

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase.  All refunds will be issued to the original form of payment used at the time of purchase.

Questions about the Damaged, Defective or Incorrect Order Return Policy: should be sent to us at info@polkroasters.com